{
  "incidents": [
    {
      "id": "prpv26cfkyek5",
      "description": "Partial outage on dedicated clusters running Adobe Commerce",
      "region_ids": [
        "dedicated-clusters"
      ],
      "created_at": "2026-09-11T08:51:04.804070+00:00",
      "closed_at": "2026-09-14T10:11:23.876706+00:00",
      "updated_at": "2026-09-14T10:11:23.876706+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Dedicated Clusters",
          "status": "partial_outage"
        }
      ],
      "events": [
        {
          "id": "l7z3gz42mufld",
          "status": "investigating",
          "timestamp": "2026-09-11T08:51:04.804070+00:00",
          "description": "We have detected an issue affecting service on dedicated clusters running Adobe Commerce. Our Operations team has been notified and is currently working to restore service. Dedicated clusters may experience memory shortages and site instability.\n\nFor the latest updates, follow this incident on our status page."
        },
        {
          "description": "We are still investigating this, however we have not detected new occurrences of this issue. Please inquire Adobe about possible mitigations and refer to CSO 202609100105",
          "timestamp": "2026-09-11T12:44:43.836447+00:00",
          "status": "monitoring",
          "id": "q65i3rc4ukoim"
        },
        {
          "timestamp": "2026-09-14T10:07:23.364776+00:00",
          "description": "This incident has been resolved.",
          "id": "u6jbkccck4ugu"
        },
        {
          "id": "xxsisjykldw3z",
          "description": "This incident has been resolved.\n\nDedicated clusters running Adobe Commerce were experiencing memory shortages and instability due to PHP-FPM processes exhausting available memory. Our Ops team has not detected new occurrences since, and the incident is referenced under Adobe CSO 202609100105.\n\nRoot cause on our side points to the PHP-FPM processes driving the cluster out of memory. Please check whether the following Adobe patch is applied to your cluster:\n\n\ud83d\udd17 ACSD-62979 \u2014 Incorrect store ID in GraphQL header causes a fatal memory error https://experienceleague.adobe.com/en/docs/commerce-operations/tools/quality-patches-tool/patches-available-in-qpt/v1-1-56/acsd-62979-incorrect-store-id-in-the-graphql-header-causes-a-fatal-memory-error \n\nPlease create a ticket if you are still seeing issues with your site.",
          "status": "resolved",
          "timestamp": "2026-09-14T10:11:23.876706+00:00"
        }
      ]
    },
    {
      "id": "scvkwramk5fv4",
      "description": "Partial Outage on uk-1.platform.sh",
      "region_ids": [
        "uk-1.platform.sh"
      ],
      "created_at": "2026-09-04T09:34:50.177967+00:00",
      "closed_at": "2026-09-07T12:00:26.848410+00:00",
      "updated_at": "2026-09-07T12:00:26.848410+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "partial_outage"
        }
      ],
      "events": [
        {
          "description": "We have detected an issue affecting service on uk-1.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience site timeouts.\n\nFor the latest updates, follow this incident on our status page.",
          "timestamp": "2026-09-04T09:34:50.177967+00:00",
          "status": "investigating",
          "id": "zahxgpgciky56"
        },
        {
          "timestamp": "2026-09-04T10:09:09.495854+00:00",
          "id": "vejq6pwcm3xeu",
          "description": "We are still investigating this"
        },
        {
          "id": "vuxgews42jbit",
          "description": "There has been a traffic surge on regional gateways. We have increased the connection limits stabilizing the region and are monitoring the results",
          "timestamp": "2026-09-04T10:41:59.193010+00:00",
          "status": "monitoring"
        },
        {
          "timestamp": "2026-09-04T11:21:09.286670+00:00",
          "description": "This incident has been resolved",
          "id": "axae22mujxybk",
          "status": "resolved"
        },
        {
          "id": "lsqezrtdshvkk",
          "description": "The traffic surge overloading regional gateways is still ongoing. The connection limits protecting the sites are in place",
          "status": "monitoring",
          "timestamp": "2026-09-04T13:13:04.597995+00:00"
        },
        {
          "timestamp": "2026-09-07T12:00:26.848410+00:00",
          "id": "wjpnfawfea4hl",
          "description": "Our Team have monitored the gateways over the weekend and have not seen and further issues. This incident has been resolved.",
          "status": "resolved"
        }
      ]
    },
    {
      "id": "6fvqljnqutxka",
      "description": "Partial Outage on eu-5.platform.sh",
      "region_ids": [
        "eu-5.platform.sh"
      ],
      "created_at": "2026-09-02T13:02:03.136052+00:00",
      "closed_at": "2026-09-03T00:30:05.772626+00:00",
      "updated_at": "2026-09-03T00:30:05.772626+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "operational"
        }
      ],
      "events": [
        {
          "id": "4vsqv4ykniovg",
          "description": "We have detected an issue affecting service on eu-5.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on the affected region may experience site outages across all environemnts, as well as difficulty accessing project details via the Console WebUI or relevant CLIs.\n\nFor the latest updates, follow this incident on our status page.",
          "timestamp": "2026-09-02T13:02:03.136052+00:00",
          "status": "investigating"
        },
        {
          "description": "The issue has been identified and a fix is being implemented.",
          "timestamp": "2026-09-02T13:28:29.373636+00:00",
          "id": "zecjngiqs7cu2",
          "status": "identified"
        },
        {
          "status": "monitoring",
          "timestamp": "2026-09-02T13:55:28.597771+00:00",
          "id": "gitv7qaqiewcb",
          "description": "We experienced a significant traffic surge on the EU-5 region, which temporarily caused issues with the regional gateways. A fix for this has now been implemented and we are monitoring the results."
        }
      ]
    },
    {
      "id": "arcbvbobj55o7",
      "description": "Outage on uk-1.platform.sh",
      "region_ids": [
        "uk-1.platform.sh"
      ],
      "created_at": "2026-08-26T14:24:51.629353+00:00",
      "closed_at": "2026-08-27T00:55:39.412803+00:00",
      "updated_at": "2026-08-27T00:55:39.412803+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "major_outage"
        }
      ],
      "events": [
        {
          "status": "investigating",
          "timestamp": "2026-08-26T14:24:51.629353+00:00",
          "id": "d5vwi6z5oy374",
          "description": "We have detected an issue affecting service on the uk-1.platform.sh region. We are currently working to restore service.\n\nThis issue affects multiple production sites as well as development environments. Access to your site may be affected.\n\nThis outage does not affect Dedicated Enterprise Clusters.\n\nFor the latest updates, follow this incident on our status page."
        },
        {
          "id": "ik2ltzj4fwugc",
          "status": "monitoring",
          "description": "A firewall rule intended for internal hosts was erroneously applied to the gateways in the uk-1 region. We've reverted this and hosts in the region are available again.",
          "timestamp": "2026-08-26T14:53:39.758234+00:00"
        },
        {
          "timestamp": "2026-08-27T00:55:39.412803+00:00",
          "status": "resolved",
          "description": "This incident has been resolved.",
          "id": "cf33glyhoomdl"
        }
      ]
    },
    {
      "id": "7cm4wofhqld5u",
      "description": "Degraded Performance on fr-3.platform.sh",
      "region_ids": [
        "fr-3.platform.sh"
      ],
      "created_at": "2026-08-26T13:21:20.765744+00:00",
      "closed_at": "2026-08-27T00:57:56.035273+00:00",
      "updated_at": "2026-08-27T00:57:56.035273+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "degraded_performance"
        }
      ],
      "events": [
        {
          "id": "bayah6yclqjla",
          "status": "investigating",
          "description": "We have detected an issue affecting service on fr-3.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience slower response times, and may also encounter errors when attempting project deployments.\n\nFor the latest updates, follow this incident on our status page.",
          "timestamp": "2026-08-26T13:21:20.765744+00:00"
        },
        {
          "description": "The issue has been identified and a fix is being implemented.",
          "timestamp": "2026-08-26T14:56:19.716179+00:00",
          "status": "identified",
          "id": "lwtc3jwrbtjnh"
        },
        {
          "description": "A fix has been implemented and we are monitoring the results.",
          "timestamp": "2026-08-26T15:49:18.134950+00:00",
          "status": "monitoring",
          "id": "7m63dzp7cu4b2"
        },
        {
          "id": "xc7tj25ca6poq",
          "description": "This incident has been resolved.",
          "timestamp": "2026-08-27T00:57:56.035273+00:00",
          "status": "resolved"
        }
      ]
    },
    {
      "id": "2mlogckz5h3au",
      "description": "Slow deployments on de-2.platform.sh",
      "region_ids": [
        "de-2.platform.sh"
      ],
      "created_at": "2026-08-03T14:09:44.271483+00:00",
      "closed_at": "2026-08-03T17:21:15.918720+00:00",
      "updated_at": "2026-08-03T17:21:15.918720+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "degraded_performance"
        }
      ],
      "events": [
        {
          "description": "We have detected an issue affecting service on de-2.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience slow deployment times.\n\nFor the latest updates, follow this incident on our status page.",
          "id": "mcptkm2bzmdw4",
          "timestamp": "2026-08-03T14:09:44.271483+00:00",
          "status": "investigating"
        },
        {
          "description": "This incident has been resolved.",
          "id": "zow5rnx4ikgev",
          "timestamp": "2026-08-03T17:21:15.918720+00:00",
          "status": "resolved"
        }
      ]
    },
    {
      "id": "apxznnx5gbo3w",
      "description": "Blackfire API outage",
      "region_ids": [
        "blackfire"
      ],
      "created_at": "2026-07-17T12:45:31.713643+00:00",
      "closed_at": "2026-07-17T20:43:53.588504+00:00",
      "updated_at": "2026-07-17T20:43:53.588504+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Blackfire service",
          "status": "partial_outage"
        }
      ],
      "events": [
        {
          "description": "We are currently experiencing an issue with one of the Blackfire API endpoints resulting in inability to upload profiles. We will keep you posted as investigation progresses.",
          "id": "ram7ud3hhkncs",
          "timestamp": "2026-07-17T12:45:31.713643+00:00",
          "status": "investigating"
        },
        {
          "description": "The issue has been identified and a fix is being implemented.",
          "id": "avxluqncog75s",
          "timestamp": "2026-07-17T15:44:15.048256+00:00",
          "status": "identified"
        },
        {
          "description": "This incident has been resolved.",
          "id": "zhogzivzunozh",
          "timestamp": "2026-07-17T20:43:53.588504+00:00",
          "status": "resolved"
        }
      ]
    },
    {
      "id": "zx6nmctxc45gg",
      "description": "Partial Outage on fr-3.platform.sh",
      "region_ids": [
        "fr-3.platform.sh"
      ],
      "created_at": "2026-07-14T13:50:09.734835+00:00",
      "closed_at": "2026-07-15T11:46:33.978894+00:00",
      "updated_at": "2026-07-16T05:34:04.495430+00:00",
      "status": "postmortem",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "partial_outage"
        }
      ],
      "events": [
        {
          "description": "We have detected an issue affecting service on fr-3.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience unreachable projects and slowness.\n\nFor the latest updates, follow this incident on our status page.",
          "id": "abprlzet3ztby",
          "timestamp": "2026-07-14T13:50:09.734835+00:00",
          "status": "investigating"
        },
        {
          "description": "The issue has been identified and a fix is being implemented.",
          "id": "srcmfwf54ilgi",
          "timestamp": "2026-07-14T14:51:44.865351+00:00",
          "status": "identified"
        },
        {
          "description": "[identified] We have identified issues with the infrastructure provider for this region and are working with them to resolve things.",
          "id": "xycsqztv2cem5",
          "timestamp": "2026-07-14T17:05:36.628006+00:00"
        },
        {
          "description": "Affected projects have been recovered. We are monitoring the situation.",
          "id": "h7jegi7vtoipp",
          "timestamp": "2026-07-15T11:09:59.724459+00:00",
          "status": "monitoring"
        },
        {
          "description": "All services have now been restored to normal.",
          "id": "sycqdtmehxfqn",
          "timestamp": "2026-07-15T11:46:33.978894+00:00",
          "status": "resolved"
        },
        {
          "description": "The infrastructure hosts hosting projects in this region have been restarted by the infrastructure provider as a part of scheduled maintenance to install security patches.\n\nThe sites experienced several short intermittent outages until the maintenance finished. We also had to recover several projects as they were in incorrect state after the host reboot.\n\nCustomers can now use and access projects and deployments as normal.\n\nIf you are still experiencing issues with access to your projects, please contact our support team.",
          "id": "4vcr6lqc25i3y",
          "timestamp": "2026-07-16T05:34:04.495430+00:00",
          "status": "postmortem"
        }
      ]
    },
    {
      "id": "5caxnewgx4isx",
      "description": "Some backups are failing in FR-3 region",
      "region_ids": [
        "fr-3.platform.sh"
      ],
      "created_at": "2026-07-07T11:54:27.943606+00:00",
      "closed_at": "2026-07-13T12:37:05.040481+00:00",
      "updated_at": "2026-07-13T12:37:05.040481+00:00",
      "status": "resolved",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "degraded_performance"
        }
      ],
      "events": [
        {
          "description": "Some backups in FR-3 region are failing and we are currently investigating the root cause.\n",
          "id": "duisuyv5rummr",
          "timestamp": "2026-07-07T11:54:27.943606+00:00",
          "status": "investigating"
        },
        {
          "description": "The issue has been identified and a fix is being implemented.",
          "id": "4vq3o7grgmsgj",
          "timestamp": "2026-07-07T12:26:59.456021+00:00",
          "status": "identified"
        },
        {
          "description": "A fix has been implemented and we are monitoring the results.",
          "id": "tzgjwrmv2lbpb",
          "timestamp": "2026-07-08T13:05:51.388319+00:00",
          "status": "monitoring"
        },
        {
          "description": "This incident has been resolved.",
          "id": "upw6z7ayuojsm",
          "timestamp": "2026-07-13T12:37:05.040481+00:00",
          "status": "resolved"
        }
      ]
    },
    {
      "id": "jg4k2qhxmw4dk",
      "description": "Partial outage on fr-3.platform.sh",
      "region_ids": [
        "fr-3.platform.sh"
      ],
      "created_at": "2026-07-04T02:41:41.924102+00:00",
      "closed_at": "2026-07-10T06:12:55.419855+00:00",
      "updated_at": "2026-07-10T07:16:05.360006+00:00",
      "status": "postmortem",
      "components": [
        {
          "name": "Grid Hosting",
          "status": "operational"
        }
      ],
      "events": [
        {
          "description": "Our monitoring has detected some issues affecting some sites hosted on fr-3.platform.sh.\n\nOur operations team has been notified and they are investigating the issue.\n\nFor the latest updates, follow this incident on our status page.",
          "id": "vwftxfbtz7bmq",
          "timestamp": "2026-07-04T02:41:41.924102+00:00",
          "status": "investigating"
        },
        {
          "description": "The issue has been identified and a fix is being implemented.",
          "id": "wd2xvvasvuts6",
          "timestamp": "2026-07-04T02:56:22.378968+00:00",
          "status": "investigating"
        },
        {
          "description": "A fix has been implemented and we are monitoring the results.",
          "id": "euu2pzapsgeco",
          "timestamp": "2026-07-04T03:10:24.823744+00:00",
          "status": "monitoring"
        },
        {
          "description": "A new issue has been identified and a fix is being implemented.",
          "id": "cohplgzcthvec",
          "timestamp": "2026-07-04T07:46:05.601475+00:00"
        },
        {
          "description": "The region is stable and operating normally.\nWe will continue monitoring through the weekend as a precaution and will provide our next update on a weekday unless conditions change.",
          "id": "n3o27kbnrv6j6",
          "timestamp": "2026-07-04T08:10:33.266803+00:00"
        },
        {
          "description": "A new issue has been identified and a fix is being implemented.",
          "id": "2ebvsluqhlwnd",
          "timestamp": "2026-07-04T09:51:46.564740+00:00"
        },
        {
          "description": "The region is stable and operating normally. We will continue monitoring through the weekend as a precaution and will provide our next update on a weekday unless conditions change.",
          "id": "7wcphohpmvm24",
          "timestamp": "2026-07-04T10:04:22.687301+00:00"
        },
        {
          "description": "After conducting an extended monitoring period of the FR-3 region, we can confirm that the implemented fix has proven to be effective and has stabilized the region.\n\nThis incident has been resolved.",
          "id": "2tap4dbs6toqr",
          "timestamp": "2026-07-10T06:12:17.377207+00:00",
          "status": "monitoring"
        },
        {
          "description": "# What happened\n\nCertain infrastructure hosts in the FR-3 region were experiencing issues that adversely affected customers' environments.\n\n\n# Customer impact\n\nBetween 2026-07-02 11:30 UTC and 2026-07-05 03:30 UTC, some environments and live sites may encounter the following issues:\n\n- IO errors during file operations\n- Occasional significant IO delays\n\n\n# What was done to resolve the incident\n\nOur team migrated affected containers to healthy hosts and restored availability.",
          "id": "6p2tv722gc6up",
          "timestamp": "2026-07-10T07:05:22.071359+00:00"
        }
      ]
    }
  ]
}